Our Client is a manufacturer of integrated medical treatment systems. The company posses a rapidly growing network of treatment centers that cover the US, Europe and Asia. 12,000+ shipments to 450+ locations. A desire for 24/7/365 service, e2e-tracking, inventory visibility, rapid depot flexibility, options for delivery service.
Ambition: Aftermarket supporting business growth while gaining efficiencies
Description:
- Service excellence: parts storage, same-day delivery, international shipping/document processing/customs clearing, end-to-end track and trace, around-the-clock contact center
- Integrated critical-service parts logistics, a global network of regional stocking locations and shipment management and customer service through Control Towers
Key results:
- Service and network scope expansion facilitated a significant increase in global presence and customer base and created financial benefits from global operating efficiencies and synergies
- Regional Management Model improved responsiveness to field and operations and increased focus on improvement initiatives
- Decentralized Regional Coverage Model improved end-to-end order handling and coverage and ensured ~90% of orders serviced by originating region
- Global network review and redesign improved delivery performance and service response time through network expansion
- Reduced lead time for regional stock out fulfillment through direct ship model from the US to EMEA
- Commitment to cost reduction delivered value and significant savings through cost reductions and process improvements
- Service excellence: parts storage, same-day delivery, international shipping/document processing/customs clearing, end-to-end track and trace, around-the-clock contact center
- Improved up-time performance, service levels, on-time-in-full performance and reduced logistics cost
